BY RENTING FROM NATIONWIDE
KARAOKE IT IS UNDERSTOOD THAT YOU HAVE READ, AGREE WITH AND WILL ADHERE
TO THE FOLLOWING:
Our
Philosophy: The Golden Rule
We
are grateful to have an ever increasing number of valued customers who
not only return year in and year out, but month and even week in and
out. We work hard for our customers and our customers show
their
appreciation. It's an answer to our prayer: "give us good
customers
and help us to be good to our customers." And, we're happy to say the
majority of our customers are "good customers."
Unfortunately,
this doesn't apply to everyone, as much as we'd like it to. There
are
a minority of customers who want to blame others for their own
mistakes. For example, not placing an order in time for their
event,
not returning their rental on time, not following the rental and return
instructions, not testing their rental system when received, etc. And,
rather than simply taking responsibility they, unfortunately, prefer to
not take responsibility and respond unreasonably. Our desire is to
serve everyone equally, but, if necessary, we will deny future rentals
to those who choose not to be reasonable, rational and take
responsibility as outlined below. So, we urge all
of our customers to please actually READ our TERMS
& CONDITIONS
(this is a rental, after all) and then simply take responsibility, as
agreed, and we will do the same. And remember, it is
karaoke...so...let's
have fun!
Thank
you for choosing Nationwide Karaoke! The Nation's First and
#1
Nationwide Karaoke Rental Provider, for a reason! We look
forward to
serving
you!
SONG LIST UPDATES
As
a RENTER, I AGREE and UNDERSTAND that the SONG LIST is updated
regularly and is SUBJECT TO CHANGE AT ANY TIME and therefore:
I agree to purchase any "must have" songs
as
Special Requests if I have any concern they will not be on the system
I agree to hold Nationwide Karaoke
blameless
for any Song List updates that directly affect my rental experience
SHIPPING
RATES
As
a RENTER, I AGREE and UNDERSTAND that failure to select the correct
shipping option and other factors may result in additional shipping fees:
I agree and understand that orders placed
after 5p CST will be shipped the following business day: Monday-Friday
and may require a shipping upgrade if the wrong shipping option is
selected
I agree and understand that orders are
shipped to arrive the business day: Monday-Friday prior to my event and
failure to select the correct shipping option may result in a shipping
fee adjustment
I agree and understand that during the
holidays and high-volume seasons my order may be shipped to arrive the
day of my event
I agree and understand that the shipping
location for my rental may result in a shipping fee adjustment,
including an increase in shipping fees deducted from my deposit or charged separately, as needed (this includes, but is not limited to: Alaska, Hawaii and some West Coast locations)
As
a RENTER, I AGREE and UNDERSTAND that I may be charged additional
shipping fees if the correct shipping options are not selected and/or
in accordance with other factors, as
indicated above.
SECURE
MY SHIPMENT
As a RENTER BY MAIL , I AGREE to be
RESPONSIBLE for MY SHIPMENT and, therefore:
I
understand that the mail carrier is authorized to deliver my shipment
to the address I provide, even when no one is present, without a
signature release
I will provide an appropriate address for
the mail carrier to deliver my package, with or without someone present
to receive it
I
will follow the tracking information from the mail carrier so that I
know when the package will arrive and coordinate securing the package
As
a RENTER BY MAIL, I AGREE and UNDERSTAND that I must provide the
appropriate shipping information to Nationwide Karaoke and
that, beyond
shipping my package on time, Nationwide
Karaoke is NOT RESPONSIBLE for me receiving my package at the address I
provide. As a RENTER BY MAIL, I AGREE and UNDERSTAND that,
unless
the mail carrier damages or fails to deliver my shipment, I am
responsible for my package from the moment it is shipped by Nationwide
Karaoke and will be held COMPLETELY responsible for it.
TEST
EQUIPMENT IMMEDIATELY
As
a RENTER, I AGREE to TEST ALL EQUIPMENT IMMEDIATELY when received and
therefore:
I
will take everything OUT of the box I receive and FOLLOW ALL
INSTRUCTIONS BEFORE CALLING Nationwide Karaoke with any questions.
I
will not assume I know what the system looks like, but will FOLLOW THE
ENCLOSED CHECK LIST and INSTRUCTIONS to insure all items are present
and accounted for
I
will keep GOOD TRACK of the RETURN LABEL included in my package
As
a RENTER BY MAIL, I AGREE and UNDERSTAND that is is MY
RESPONSIBILITY to TEST ALL EQUIPMENT IMMEDIATELY UPON DELIVERY by the
MAIL CARRIER and FAILURE TO DO SO may prevent all opportunity to
receive
any necessary assistance and/or replacement of any equipment in the
EXTREMELY RARE case that it may be needed.
USER ERROR RESPONSIBILITY
As
a RENTER, I AGREE that Nationwide Karaoke is NOT
RESPONSIBLE for USER ERROR or my INABILITY TO OPERATE any EQUIPMENT
they rent to me and, therefore:
I
AM RESPONSIBLE to FOLLOW THE INSTRUCTIONS closely and carefully and not
assume I already know how to operate the equipment
If necessary,
I will contact Nationwide Karaoke with any questions I may
have MONDAY-FRIDAY
10a-4:30p CST, if they are not immediately
available, LEAVE a VOICE MAIL or EMAIL with the
purpose of my call so that Nationwide Karaoke may assist me as
soon as possible.
REPACKAGE
EQUIPMENT AS SHOWN AND DIRECTED
As
a RENTER, I AGREE and UNDERSTAND that it is MY RESPONSIBILITY
to REPACKAGE ALL RENTED EQUIPMENT AS RECEIVED and therefore:
I
will return equipment in original box with original padding (or
alternate box with equal padding, if original box is damaged or lost),
as received
I
will individually wrap each piece of equipment in protective padding,
as received
I
will NOT wrap the cords around the mics or combine cords from different
mics, but will wrap each mic cord separately in wide loops and secure
with velcro straps provided, as received
My
FAILURE to REPACKAGE
the EQUIPMENT AS RECEIVED may result in me being fined a MISPACKAGING FEE.
RETURN
SHIPMENT ON TIME
As
a RENTER, I AGREE that it is MY RESPONSIBILITY to RETURN
and/or SHIP ALL EQUIPMENT BACK to NATIONWIDE KARAOKE, therefore:
I will RETURN/SHIP ALL
EQUIPMENT
NO LATER THAN the MAILING DAY(MONDAY-FRIDAY) FOLLOWING MY EVENT DAY
(unless I have previously purchased
EXTRA DAYS from
Nationwide Karaoke)
I
AGREE and UNDERSTAND that I Must Ship My Return the Mailing
Day Following my Event, REGARDLESS of the PROXIMITY of the MAIL
CARRIER'S LOCATION on the Return Label, and if Necessary, I Will Ship
My Rental Return from an Alternate Mail Carrier
I
AGREE and UNDERSTAND that I Must Ship My Return the Mailing
Day Following my Event, REGARDLESS of whether or not I can locate the
original RETURN LABEL
I
AGREE and UNDERSTAND that I Must Ship My Return the Mailing
Day Following my Event, REGARDLESS of whether or not it is a RECOGNIZED
HOLIDAY, provided the CARRIER on my RETURN LABEL is IN SERVICE that day
(Exempt Holidays include Christmas Day, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving)
I AGREE and UNDERSTAND that
FAILURE
TO RETURN EQUIPMENT ON TIME, regardless of who I entrust to do so, WILL
RESULT in me
being FINED a MINIMUM LATE FEE of $35/DAY.
I
AGREE and UNDERSTAND that
DELIVERING MY RETURN
PACKAGE to the respective CARRIER AFTER their PICKUP/LATEST SHIP TIME
for MY
SHIPMENT TYPE the day following my event will result in me being
CHARGED a LATE FEE.
As
a RENTER, I AGREE that the SHIPPING RECORD provided by the SHIPPER of
the package (FEDEX, UPS, USPS, DHL, ETC.) will be the FINAL AUTHORITY
to determine if my package was returned on time.
SHIP
FROM MAIL CARRIER FACILITY
As
a RENTER BY MAIL, I AGREE that it is MY RESPONSIBILITY
to DELIVER MY RETURN SHIPMENT ON TIME for SHIPMENT the DAY FOLLOWING MY
EVENT to an
OFFICIAL STAFFED FACILITY of the CARRIER on the RETURN LABEL and
therefore:
I
AGREE and UNDERSTAND that I
CANNOT and WILL NOT Use a DROP BOX to Return My Rental.
I
will ASK the CARRIER to SCAN
the package immediately and REQUEST a RECEIPT from the
CARRIER FACILITY as PROOF OF TIMELY DELIVERY.
I
AGREE and UNDERSTAND
that PICK-UP from My Location is NOT INCLUDED with my rental and the
CARRIER is NOT REQUIRED nor should they be expected to PICK-UP
MY RETURN SHIPMENT from MY LOCATION.
I
AGREE and UNDERSTAND that
DELIVERING MY RETURN
PACKAGE to the respective CARRIER AFTER their PICKUP (LATEST SHIP) TIME
for MY
SHIPMENT TYPE the day following my event will result in me being
CHARGED a LATE FEE.
As
a RENTER, I AGREE that the SHIPPING/TRACKING RECORD provided by the
SHIPPER of
the package (FEDEX, UPS, USPS, DHL, ETC.) will be the FINAL AUTHORITY
to determine if my package was returned on time.
EXTRA DAYS
As
a RENTER, I AGREE and UNDERSTAND that I May Purchase EXTRA DAYS to
Avoid LATE FEES and that I Must Adhere to the Following Conditions:
I
AGREE and UNDERSTAND that EXTRA DAY(S) are NON-REFUNDABLE and MUST BE
PURCHASED PRIOR to My EVENT DATE
I
AGREE and UNDERSTAND
that if I Purchase EXTRA DAY(S) the Equipment Will Thereby be Reserved
for ME and Not Rented to Another Customer and therefore I Will Be
Charged for the Extra Days I Purchase REGARDLESS of Whether or Not I
Use Them
I
AGREE and UNDERSTAND that if I Have Any Questions Regarding Extra Days,
I Will Ask Them PRIOR to Placing My Order and Once I Order Extra Days
They are NON-REFUNDABLE
DAMAGE
As
a RENTER, I AGREE and UNDERSTAND that any DAMAGE caused to the rented
equipment while in my care or as a result of MISPACKAGING is MY
RESPONSIBILITY and that I will be
FINED ACCORDINGLY.
PAYMENT
As
a RENTER, I AGREE and UNDERSTAND that in
the event of default, to pay all
reasonable collection charges and/or attorney fees.
DEPOSIT
REFUND - MAY TAKE UP TO 2 WEEKS
As
a RENTER, I AGREE and UNDERSTAND that, due to SHIPPING TIME, PROCESSING
TIME and
OTHER CUSTOMERS BEING SERVED, it may take up to 2 WEEKS for my DEPOSIT
REFUND to be processed by Nationwide Karaoke FROM THE DATE THE
RETURNED EQUIPMENT is RECEIVED by NATIONWIDE KARAOKE and even longer
for Paypal and my Credit Card company or bank
to credit
the amount back to my credit card or account.
I
AGREE to be PATIENT and WAIT AT
LEAST 2 WEEKS
before contacting Nationwide Karaoke in regard to receiving my DEPOSIT
REFUND.
I
AGREE that LATE FEES and other EQUIPMENT FEES may be DEDUCTED from my
DEPOSIT and that I will closely read the refund statement for details
OTHER REFUNDS
As
a RENTER, I AGREE with and UNDERSTAND the following:
CANCELLATIONS:
Both Rentals and Events include a NON-REFUNDABLE $25 Fee subtracted
from the total payment if you decide to cancel your payment for any
reason. So, please place your order when you are ready to do so.
RENTAL
REFUNDS: We offer refunds based on system performance
and timely delivery and not personal preference or human error. The
following Rental Refund policy is based on the expectation that your
equipment should operate as promised and arrive in time for your event
as verified by the respective mail carrier, if sent by mail.
ALL REFUND REQUESTS MUST BE SUBMITTED BY PHONE ANDBY EMAIL.
We
individually inspect each piece of equipment and literally triple test
it before it is sent out to
insure it is fully operational and again when it is returned. However,
in the event you receive equipment that does not work properly we will
send you a replacement in time for your event, which is why we send the
equipment to arrive NO LATER than the business day prior to your event
so you have time to inspect it and contact us if you have any concerns.
If for any reason we are unable to replace a rental that has arrived
non-functional, we will refund 100% of your rental fee and offer you
50% off your next rental. To receive a refund of any kind, you must
test the system and contact us by phone and email by 5p the same day
you receive it and it
must be delivered and scanned by the respective mail carrier to be
shipped back to us by 10a the following mailing day.
If your
equipment works when received, but ceases to function properly during
you event, we will refund 50% of your rental fee for that piece of
equipment. Again, the item must be shipped back to us by 10a the
following mailing day. Upon inspection and verification of equipment
failure and confirmation that there was no human error or mistreatment
to the equipment, we will refund 50% of your rental fee for that piece
of equipment minus shipping fees.
We
always ship on time, guaranteed express delivery. We will generally
ship your system to arrive the business day before your event.
In rare cases (high volume seasons, etc.), we may need to ship your
rental to arrive the day of your
event. If we fail
to ship you your equipment in time for your event, we will refund your
entire payment
100% and give you 50% off your next rental.
If any equipment is missing from your order, we
will overnight you a replacement or refund that portion of your order.
We
do not give refunds for equipment that works as advertised but for
whatever reason the client is unable to operate or does not prefer. Our
systems are very easy to use and we include easy to follow
instructions. We are also available to answer any questions you may
have regarding operation during normal business hours, Monday-Saturday
CST. (So, we HIGHLY RECOMMEND you test your equipment and learn how to
use it as soon as you receive it and not wait until the time of your
event.) Our karaoke systems are designed to serve a wide variety of
people and situations and, apart from special song requests for the
Elite System, cannot be specially catered to the preferences of each
individual or group.
Rental
Fees and Shipping Fees are Separate. Unless otherwise
specified
in this agreement, Shipping Fees are non-refundable.
ADDITIONAL
FEES
As
a RENTER, I AGREE and UNDERSTAND that
additional fees may apply to my order, including:
SHIPPING FEES:
As
a RENTER, I AGREE and UNDERSTAND that If I fail to select the correct
shipping amount with my order, the SHIPPING & HANDLING BALANCE
will
be DEDUCTED from my DEPOSIT REFUND.
As a RENTER, I AGREE and
UNDERSTAND that if my order requires a SATURDAY DELIVERY that an
additional $15 will be DEDUCTED from my DEPOSIT REFUND.
CANCELLATION FEE: $25
LATE FEE: $35/Day, $45/Day (During Holiday and High
Volume Seasons: May, June, July, August, October, December)
MISPACKAGING FEE: $25
DAMAGE/REPLACEMENT FEE: $25-$125 Duet Microphone,
$250 Main Microphone/Karaoke System, $200 Song Card
AGREEMENT UPDATES
As a RENTER, I AGREE and UNDERSTAND that this agreement is
subject to change at any time and that I will be bound to it
accordingly.
Ready to Plug Into a TV
and/or Sound
System Like a DVD, VCR or Game System! (SEE
ACCESSORIES)
In
addition to the Elite 500 Song Collection, You Can ADD MORE Song
Collections and Special Requests:
(You
will receive alphabetically A-K by Song Title of
the Elite 1,000 Song List: 500+
Songs)
By
Renting with Us
You Agree to Adhere to Our Terms
& Conditions.
karaoke
SAVE
$5 When You ORDER ONLINE! ($74 by Phone)
1,000+
Built-In "U.S.
#1" Karaoke Hits from Our ELITE
SONG LIST!
Lead
Guide Vocal Available for Every Song to Help You Sing - Turn it On or
Off!
2 Wired Microphones,
System & High-Quality, Built-In Karaoke Music! (No
CDs to Mess With! Just Plug & Play!)
Add
ANY
Individual Special Song Requests You Want - Just $2/Each! (SEE
ACCESSORIES)
